Damage Guidelines
Please note: UNOPENED, UNEXPIRED, UNDAMAGED BOXES ONLY -
DAMAGED BOXES MAY BE ACCEPTED AFTER INSPECTION AT 1/2 STANDARD RATES
WHAT DO WE CONSIDER ACCEPTABLE DAMAGE (DINGED)?
What counts as Acceptable Damage?
We consider a box “damaged” but still acceptable if it meets the following conditions:
The safety seal is intact.
The expiration date is clearly visible.
Acceptable damage may include:
Tears, indents, crushing, scrapes, creases, or bends, Discoloration, ink marks, or stains.
See the photos below for examples of acceptable damage.
HOW TO AVOID POTENTIAL DAMAGE AND WHAT TO LOOK FOR
EASY! First, do NOT remove your labels. We remove ALL prescription labels and dispose of everything thoroughly. Leave that to us.
Second, make sure to examine your boxes carefully for any broken safety seals and look for any potential damage. If you are unsure about something please feel text us at 423-289-2668 or email us a question at [email protected].
Lastly, package your items carefully into a box so they do not get damaged during shipping.
WHAT DO WE CONSIDER UNACCEPTABLE ITEMS?
Unacceptable damage is defined as anything that contains a broken safety seal or hole in the box, an expiration date that is unreadable, any item that is not listed on our website, and an item that’s expiration date that does not meet our criteria. Please refer to pictures below for items deemed unacceptable.
WHAT HAPPENS WHEN WE RECEIVE UNACCEPTABLE ITEMS?
Please do not send these to us as we can not use these boxes that do not meet our criteria of what we do accept. We will NOT be able to send these back to you if you send us any items that meet our unacceptable items criteria.
